Collection and Refund Policies

Introduction

These Collection and Refund Policies establish the terms and conditions related to payments, reservations, cancellations, modifications, and refunds for services provided by DALYGOIN through the website https://dalygoin.com. By booking any tour, travel package, transportation service, or tourism-related experience with DALYGOIN, the customer agrees to the terms outlined in this policy.

Payment Policy

DALYGOIN accepts payments through authorized and secure payment methods, including:

• Credit and debit cards
• PayPal
• Bank transfers
• Other approved payment platforms

All reservations are subject to payment confirmation and availability. DALYGOIN reserves the right to cancel or reject bookings in cases of incomplete payment, suspected fraud, or unauthorized transactions.

Booking Confirmation

A reservation will be considered confirmed only after the customer receives an official confirmation email or booking confirmation from DALYGOIN. Customers are responsible for reviewing all booking details and notifying DALYGOIN of any errors or discrepancies as soon as possible.

Pricing Policy

All prices displayed on the website are subject to change without prior notice. Prices may vary depending on availability, travel dates, government regulations, entrance ticket availability, exchange rate fluctuations, or operational conditions.

Cancellation Policy

Customers may request cancellation of their reservation by contacting DALYGOIN through the official communication channels. Cancellation requests must be submitted in writing via email. Certain tours, entrance tickets, transportation services, or special promotions may be non-refundable due to supplier policies or operational restrictions.

Refund Policy

Refund eligibility depends on the type of service booked and the cancellation notice period.

Non-Refundable Tickets and Permits

All entrance tickets, government-issued permits, train tickets, and similar reservations are strictly non-refundable once purchased or confirmed. This includes, but is not limited to:

• Machu Picchu entrance tickets
• Train tickets
• Bus tickets
• Government permits
• Special event or attraction tickets

These services are subject to the policies and restrictions established by the corresponding providers and authorities.

Tour and Service Refunds

Tour services, travel packages, transportation services, and other tourism-related services may be eligible for refunds depending on the cancellation notice provided by the customer.

• Cancellations made 30 days or more before the service date may qualify for a partial or full refund, depending on operational expenses and provider policies.
• Cancellations made 15 days before the service date may qualify for a partial refund.
• Cancellations made less than 15 days before the service date may be non-refundable.

Administrative fees, banking charges, payment processing fees, and non-recoverable operational expenses may be deducted from approved refunds.

Processing Time

Approved refunds may take several business days to process depending on the payment method, bank, or payment provider used for the transaction. DALYGOIN is not responsible for delays caused by financial institutions or third-party payment platforms.

Modification Policy

Requests to modify travel dates, passenger information, or booked services are subject to availability and operational conditions. Additional charges may apply depending on the type of modification requested. DALYGOIN cannot guarantee modifications for services involving government-issued permits, entrance tickets, or third-party operators.

Force Majeure

DALYGOIN shall not be held responsible for cancellations, delays, interruptions, or modifications caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Weather conditions
• Strikes or protests
• Government restrictions
• Pandemics or health emergencies
• Transportation interruptions

In such situations, DALYGOIN will make reasonable efforts to provide alternatives, rescheduling options, or partial solutions when possible.

Chargebacks and Payment Disputes

Customers agree to contact DALYGOIN directly before initiating chargebacks or payment disputes with banks or payment providers. Fraudulent or abusive chargeback claims may result in cancellation of services and restriction from future bookings.

Customer Responsibility

Customers are responsible for providing accurate personal information, travel documents, and payment details at the time of booking. DALYGOIN shall not be responsible for issues arising from incorrect information provided by the customer.

Contact Information

For questions regarding payments, cancellations, or refunds, customers may contact: DALYGOIN Email: dalygoin@gmail.com Website: https://dalygoin.com